The best PBX at the moment is the Cloud PBX, or as they call it virtual, but about this below. And now let’s consider what is the PBX and its functions. A PBX is an automatic telephone exchange, which is a system of devices that maintains a permanent connection without the involvement of the telephonist or operator between subscribers.
The main functions of the PBX can include the following:
- Telecommunications service management functions, including basic call and additional service types, which provide reception and processing of signaling information, control of the internal switchboard;
- the function of determining the number of the subscriber making the call;
- call routing function;
- function of billing, collection of statistical information;
- operation, control and maintenance
The functionality of automatic telephone exchanges provides the quality of signal and data transmission. They are able to provide the proper level of security, prevent data leakage and minimize the probability of wiretapping.
The main task of the PBX is to provide telecommunication service and to manage it. It takes a signaling message, processes it, decides on the format and method of providing telecommunications service with its further implementation based on the information received and the rules for handling calls set by the operator.
Cloud pbx service
A cloud PBX is a corporate telephone exchange hosted and provided to a company as a cloud service. Another name is the virtual PBX. Virtual PBX has a number of obvious advantages – first of all, no need for installation, configuration and maintenance of the PBX by the company
Cloud PBX – the main advantages:
- Low cost of the initial installation and follow-up support. The cost of the system installation is minimal, because you do not need to purchase a full license and physical server. The cost of maintenance is also low, because you do not need to hire or invite a specialist to maintain your PBX server.
- Not limited by the size of the office. Employees can connect to the system from anywhere. Perfect solution for colleagues working from home, branch offices and traveling salesmen.
- Impress customers. Using cloud PBX services, small companies can provide professional phone service at the level of large corporations.
- Scalability. Virtual PBX allows for smooth expansion (adding external and internal lines) as your business grows.
- Ease of operation. Because the company does not need to handle their own PBX maintenance, in general, virtual PBX is easier to use than their own.
Next, let’s take a look at what is the best pbx cloud phone system.
Virtual service pbx for business
What is a pbx phone system and its functions we have already answered above. Now let’s take a closer look at Virtual service pbx for business. What they are, what advantages they give us over our competitors. How they differ, which solve our problems.
Yᴏᴜʀ ʜᴜɴᴛ ꜰᴏʀ ᴀ ᴍᴏᴅᴇʀɴ ᴘʜᴏɴᴇ sʏsᴛᴇᴍ ᴇɴᴅs ᴛᴏᴅᴀʏ! Nᴏ ʜᴀʀᴅᴡᴀʀᴇ. Nᴏ ᴅᴏᴡɴʟᴏᴀᴅs. ɴᴏ ᴍᴀɪɴᴛᴇɴᴀɴᴄᴇ ᴄᴏsᴛ. Pʟᴜɢ-ɴ-ᴘʟᴀʏ ᴏᴜʀ ᴄʟᴏᴜᴅ ᴘʙx sʏsᴛᴇᴍ ᴛᴏᴅᴀʏ.
- Cᴏɴᴠᴇʀsᴇ ᴀɴᴅ ᴄᴏʟʟᴀʙᴏʀᴀᴛᴇ ᴀᴛ sᴄᴀʟᴇ. Wɪᴛʜ ꜰʀᴇsʜᴄᴀʟʟᴇʀ, ʏᴏᴜ ᴄᴀɴ ᴅᴇʟɪᴠᴇʀ ᴅᴇʟɪɢʜᴛ ᴀᴛ sᴄᴀʟᴇ ᴡɪᴛʜᴏᴜᴛ ᴛᴀᴋɪɴɢ ᴏɴ ᴛʜᴇ ᴄᴏsᴛ ᴀɴᴅ ᴄᴏᴍᴘʟᴇxɪᴛʏ ᴏꜰ ʟᴇɢᴀᴄʏ sᴏꜰᴛᴡᴀʀᴇ.
- Cᴏɴᴛᴇxᴛᴜᴀʟ. Fʀᴇsʜᴄᴀʟʟᴇʀ ᴇᴍᴘᴏᴡᴇʀs ʏᴏᴜʀ ᴛᴇᴀᴍs ᴛᴏ ᴄʀᴇᴀᴛᴇ/ʀᴇsᴘᴏɴᴅ ᴛᴏ ᴀʟʟ ᴏᴘᴘᴏʀᴛᴜɴɪᴛɪᴇs ᴡɪᴛʜ ꜰᴜʟʟ ᴄᴏɴᴛᴇxᴛ.
- Mᴏᴅᴇʀɴ. Fʀᴇsʜᴄᴀʟʟᴇʀ ᴜᴘɢʀᴀᴅᴇs ʏᴏᴜʀ ᴄᴜʀʀᴇɴᴛ ᴘʜᴏɴᴇ ᴛᴇᴄʜɴᴏʟᴏɢʏ ᴛᴏ ᴀ sᴛᴀᴛᴇ-ᴏꜰ-ᴛʜᴇ-ᴀʀᴛ ʀᴏᴜᴛɪɴɢ ᴀɴᴅ ᴠᴏɪᴄᴇ ᴀɪ ᴇɴɢɪɴᴇ.
- Bᴇᴀᴜᴛɪꜰᴜʟʟʏ sɪᴍᴘʟᴇ. Fʀᴇsʜᴄᴀʟʟᴇʀ ɪs ᴀ ᴍɪɴɪᴍᴜᴍ-ꜰᴜss ᴍᴀxɪᴍᴜᴍ-ʟᴏᴠᴇ ᴠᴏɪᴄᴇ ᴘʟᴀᴛꜰᴏʀᴍ ʙᴜɪʟᴛ ᴊᴜsᴛ ꜰᴏʀ ʏᴏᴜ.
ᴋᴇʏ ᴘʜᴏɴᴇ sʏsᴛᴇᴍ ᴄᴀᴘᴀʙɪʟɪᴛɪᴇs
- sᴡɪᴛᴄʜ ᴛᴏ ᴛʜᴇ ʀɪɢʜᴛ ᴘʜᴏɴᴇ sʏsᴛᴇᴍ ꜰᴏʀ ʏᴏᴜʀ ʙᴜsɪɴᴇss
- ᴇɴᴀʙʟᴇ ʏᴏᴜʀ ᴘʜᴏɴᴇ ᴛᴇᴀᴍs ᴛᴏ ᴡᴏʀᴋ ꜰʀᴏᴍ ʜᴏᴍᴇ ᴏʀ ʀᴇᴍᴏᴛᴇʟʏ
- ᴇᴍᴘᴏᴡᴇʀ ʏᴏᴜʀ ᴄᴜsᴛᴏᴍᴇʀ sᴜᴘᴘᴏʀᴛ ᴛᴇᴀᴍ
- ᴇǫᴜɪᴘ ʏᴏᴜʀ sᴀʟᴇs ᴛᴇᴀᴍs
- ᴇɴɢᴀɢᴇ ᴄᴜsᴛᴏᴍᴇʀs ᴡɪᴛʜ ᴠᴏɪᴄᴇʙᴏᴛs
- ᴇxᴘᴀɴᴅ ᴡɪᴛʜ ꜰʀᴇsʜᴡᴏʀᴋs ᴘʟᴀᴛꜰᴏʀᴍ
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- ɪɴᴛᴇɢʀᴀᴛɪᴏɴs. ᴄᴏɴɴᴇᴄᴛ ᴄʟᴏᴜᴅᴛᴀʟᴋ ᴛᴏ ᴛʜᴇ ʙᴜsɪɴᴇss ᴛᴏᴏʟs ʏᴏᴜ ʟᴏᴠᴇ
- ʀᴇᴀʟ-ᴛɪᴍᴇ ᴅᴀᴛᴀ. ᴛʀᴀᴄᴋ ᴀɴᴅ ʀᴇᴄᴏʀᴅ ᴄᴀʟʟs ᴀᴜᴛᴏᴍᴀᴛɪᴄᴀʟʟʏ
- ꜰᴜʟʟʏ ᴄʟᴏᴜᴅ ʙᴀsᴇᴅ. ᴄʟᴏᴜᴅ ᴄᴀʟʟ ᴄᴇɴᴛᴇʀ sᴏꜰᴛᴡᴀʀᴇ ʀᴇᴀᴅʏ ꜰᴏʀ ʀᴇᴍᴏᴛᴇ ᴡᴏʀᴋ
- ᴄᴀʟʟ ǫᴜᴀʟɪᴛʏ. ᴇɴᴊᴏʏ ᴄʀʏsᴛᴀʟ-ᴄʟᴇᴀʀ ᴄᴀʟʟs
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- ᴘɪᴄᴋ ʏᴏᴜʀ ɴᴜᴍʙᴇʀ. ᴄʜᴏᴏsᴇ ᴀ ᴛᴏʟʟ ꜰʀᴇᴇ, ʟᴏᴄᴀʟ ᴏʀ ᴠᴀɴɪᴛʏ ɴᴜᴍʙᴇʀ ᴛʜᴀᴛ ᴘᴇʀꜰᴇᴄᴛʟʏ ᴍᴀᴛᴄʜᴇs ʏᴏᴜʀ ʙᴜsɪɴᴇss, ᴏʀ ᴋᴇᴇᴘ ʏᴏᴜʀ ᴇxɪsᴛɪɴɢ ɴᴜᴍʙᴇʀ.
- ʀᴇᴄᴏʀᴅ ʏᴏᴜʀ ɢʀᴇᴇᴛɪɴɢ. ʀᴇᴄᴏʀᴅ ᴀ ᴘʀᴏꜰᴇssɪᴏɴᴀʟ ɢʀᴇᴇᴛɪɴɢ ᴀɴᴅ ᴇᴀsɪʟʏ ᴀᴅᴅ ᴅᴇᴘᴀʀᴛᴍᴇɴᴛ.
- ᴛᴀᴋᴇ ᴄᴀʟʟs ᴀɴʏᴡʜᴇʀᴇ. ᴄᴀʟʟs, ᴠᴏɪᴄᴇᴍᴀɪʟs,ꜰᴀx ꜰᴏʀᴡᴀʀᴅ ᴛᴏ ʏᴏᴜʀ ᴛᴇᴀᴍs ᴇxᴛᴇɴsɪᴏɴs ᴏɴ ᴛʜᴇɪʀ ᴇxɪsᴛɪɴɢ ᴄᴇʟʟ, ʜᴏᴍᴇ ᴏʀ ᴏꜰꜰɪᴄᴇ ᴘʜᴏɴᴇs.
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- ᴛʜᴇʀᴇ ᴀʀᴇ ɴᴏ ʀᴇsᴛʀɪᴄᴛɪᴏɴs. ᴛʜᴇ ʀᴇsᴛʀɪᴄᴛɪᴏɴs ᴏꜰ ᴛʀᴀᴅɪᴛɪᴏɴᴀʟ ʙᴜsɪɴᴇss ᴘʜᴏɴᴇ sʏsᴛᴇᴍs ᴀʀᴇ ɢᴏɴᴇ. ʏᴏᴜ ᴄᴀɴ sᴛᴀʏ ᴄᴏɴɴᴇᴄᴛᴇᴅ ᴛᴏ ʏᴏᴜʀ ᴛᴇᴀᴍ ᴀɴᴅ ʏᴏᴜʀ ᴄᴜsᴛᴏᴍᴇʀs, ɴᴏ ᴍᴀᴛᴛᴇʀ ᴛʜᴇ ᴅᴇᴠɪᴄᴇ ᴏʀ ʟᴏᴄᴀᴛɪᴏɴ.
- ɪᴛ’s ɴᴏᴛ ᴏᴠᴇʀᴄᴏᴍᴘʟɪᴄᴀᴛᴇᴅ. ᴜɴɪᴛᴇʟ ᴠᴏɪᴄᴇ ʜᴀs ᴀʟʟ ᴛʜᴇ ꜰᴇᴀᴛᴜʀᴇs ʏᴏᴜ ɴᴇᴇᴅ ᴀɴᴅ ɴᴏɴᴇ ᴛʜᴀᴛ ʏᴏᴜ ᴅᴏɴ’ᴛ. ᴀɴᴅ ʏᴏᴜ ᴅᴏɴ’ᴛ ɴᴇᴇᴅ ᴀɴʏ ᴇxᴘᴇʀɪᴇɴᴄᴇ, ᴛᴇᴄʜ sᴋɪʟʟs, ᴏʀ ᴀɴ ɪᴛ ᴅᴇᴘᴀʀᴛᴍᴇɴᴛ ᴛᴏ ɢᴇᴛ sᴇᴛ ᴜᴘ.
- ʏᴏᴜ ɢᴇᴛ ʜᴜᴍᴀɴ sᴜᴘᴘᴏʀᴛ. ᴏᴜʀ sᴜᴘᴘᴏʀᴛ ɪsɴ’ᴛ ᴀᴜᴛᴏᴍᴀᴛᴇᴅ ᴏʀ ᴏᴜᴛsᴏᴜʀᴄᴇᴅ. ᴇᴠᴇʀʏ ᴘʟᴀɴ ɪs ʙᴀᴄᴋᴇᴅ ʙʏ ᴏᴜʀ ʟɪᴠᴇ, ᴜsᴀ-ʙᴀsᴇᴅ sᴜᴘᴘᴏʀᴛ ᴛᴇᴀᴍ ᴡʜᴏ ᴜɴᴅᴇʀsᴛᴀɴᴅs ᴛʜᴇ ᴄʜᴀʟʟᴇɴɢᴇs sᴍᴀʟʟ ʙᴜsɪɴᴇssᴇs ꜰᴀᴄᴇ.
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- ᴄᴏᴍᴍᴜɴɪᴄᴀᴛᴇ ᴏɴ ᴇᴠᴇʀʏ ᴄʜᴀɴɴᴇʟ ᴄᴜsᴛᴏᴍᴇʀs ʟᴏᴠᴇ ᴛᴏ ᴜsᴇ.
- ᴄᴏɴɴᴇᴄᴛ ᴡɪᴛʜ ᴛᴇᴀᴍs ᴀɴᴅ ᴄᴜsᴛᴏᴍᴇʀs ɪɴ ᴏɴᴇ ᴘʟᴀᴄᴇ.
- ɢᴇᴛ ᴅᴇᴇᴘ ʙᴜsɪɴᴇss & ᴄᴜsᴛᴏᴍᴇʀ ɪɴᴛᴇʟʟɪɢᴇɴᴄᴇ ᴡɪᴛʜ ᴀɴᴀʟʏᴛɪᴄs.
- ᴀᴜᴛᴏᴍᴀᴛᴇ ʀᴇᴘᴇᴛɪᴛɪᴠᴇ ᴄᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ ᴛᴀsᴋs.
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- ᴍᴏʀᴇ ᴛʜᴀɴ ᴊᴜsᴛ ᴀ ᴘʜᴏɴᴇ. ᴛᴀʟᴋ ᴛᴏ ᴀɴʏᴏɴᴇ ᴛʜʀᴏᴜɢʜ ᴘʜᴏɴᴇ, ᴛᴇxᴛ, ᴠɪᴅᴇᴏ, ᴇᴍᴀɪʟ, ᴀɴᴅ ɪɴsᴛᴀɴᴛ ᴍᴇssᴀɢɪɴɢ.
- ᴘʜᴏɴᴇ sʏsᴛᴇᴍ ᴜsᴇꜰᴜʟ ᴛᴏᴏʟs. ᴜsᴇ ᴏᴜʀ ᴘᴏᴡᴇʀꜰᴜʟ ʙᴜɪʟᴛ-ɪɴ ᴛᴏᴏʟs ᴛᴏ sᴜᴘᴇʀᴄʜᴀʀɢᴇ ʏᴏᴜʀ sᴀʟᴇs ᴀɴᴅ sᴇʀᴠɪᴄᴇ ᴛᴇᴀᴍs.
- ʟᴏᴏᴋ ʟɪᴋᴇ ᴀ ꜰᴏʀᴛᴜɴᴇ 500. ᴄᴏɴɴᴇᴄᴛ ᴡɪᴛʜ ᴛᴇᴀᴍs ᴀɴᴅ ᴄᴜsᴛᴏᴍᴇʀs ɪɴ ᴛʜᴇ sᴀᴍᴇ ᴀᴘᴘ.
- ɪɴᴄʀᴇᴀsᴇ ᴇꜰꜰɪᴄɪᴇɴᴄʏ. ᴇʟɪᴍɪɴᴀᴛᴇ ʙᴜsʏᴡᴏʀᴋ, sᴏ ʏᴏᴜ ᴄᴀɴ ꜰᴏᴄᴜs ᴏɴ ᴄᴜsᴛᴏᴍᴇʀs.
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